Frequently Asked Questions

When will my order ship?

I typically make items as they are ordered, so the timing depends a little on how many orders I receive. I try to complete and ship all orders within one week of purchase. If I cannot complete your order within this time frame, I will let you know.

Do you accept returns?

Yes, unless it was a custom order. If you decide you need to return a purchase, just send it back within 30 days of purchase. Items must be unused and in sellable condition. Return shipping is the buyer’s responsibility. Once I have received the returned item(s), I will issue a refund. Please email me if you need any help with this process.  

Do you accept exchanges?

Unfortunately, I am not able to make exchanges because items are typically made to order and I don’t always have the necessary supplies to make a fair exchange. You can, however, return an item and then reorder what you would like instead.

Do you ship internationally?

At this time I do not offer international shipping. 

Can I pick up my order?

Yes! If you're in the Chicago area and want to pick up your order just select store pickup during checkout. You'll receive a separate email with further instructions once your order is ready for pickup.

Do you accept custom orders?

I love taking custom orders! Please email me at havenhandmadeshop@gmail.com to start the process.

Where are your products made?

All products are made by me in my home sewing studio in Chicago, Illinois. Since my workspace is in my home, I am often visited by my daughter, husband, and dog. 

Where else can I buy Haven Handmade products?

You can find a selection of Haven Handmade products at the following shops. I’d love for you to support these small businesses too!

Occasionally, I also sell at craft and artisan markets in the Midwest. Follow me on social media or make sure you’re on my email list to find out where and when you can find me!

Do you accept wholesale orders?

Yes! If you are interested in selling Haven Handmade products in your shop, you can reach out to me directly at havenhandmadeshop@gmail.com.